Feedback & Complaints

Effective Date: January 2026

Together Care Collective aims to provide high-quality support and values your feedback. We encourage you to let us know when things aren’t going well and we will respond respectfully and promptly.

How to Provide Feedback or Make a Complaint

You can submit feedback or a complaint by:

What Happens Next

  1. We will acknowledge receipt of your feedback/complaint within 5 business days.

  2. We will assess the issue fairly and confidentially.

  3. We will communicate expected timeframes for resolution.

  4. We will work with you to address the concern and close out the matter.

Escalation

If you are not satisfied with the outcome, you may refer your complaint to:

  • NDIS Quality and Safeguards Commission

  • Office of the Australian Information Commissioner (for privacy issues)

Contact details are available via their official websites.