People-first
NDIS Support
Person-centred NDIS support built on dignity, connection and real independence — including for people with high physical and behavioural support needs.
We work alongside hospital and rehabilitation teams across Deception Bay, Moreton Bay and north Brisbane, so coming home happens once, safely, with the right people in place.
- Open Accepting new referrals now
- Same day Contact on referral, start within 24–48 hrs
- Moreton Bay Deception Bay base, across north Brisbane
- Registered NDIS refistration in progress.
— WHY WE STARTED
Support that feels people first — not clinical.
Coming home from hospital with complex health needs, NDIS supports to implement, services to coordinate, and a family who hasn't slept properly in a fortnight is a lot to carry. Those are the days we're built for.
Together Care Collective is led by Sandie Reach, an Enrolled Nurse who spent years in hospital and community settings. Time and again she saw good discharge plans come apart in the first week at home — not because the plan was wrong, but because nobody was there to help hold it together on day three.
So we built our service around the part that’s hardest to get right: the transition. We do the groundwork before someone leaves the ward, and we’re still there long after the handover is done — encouraging independence and celebrating every milestone, big or small.
We build a small, consistent support team around each person rather than rotating casual staff through a roster. Familiar faces are what carry therapy gains — mobility, transfers, communication strategies — into everyday life at home. We’re stronger when we care together.
— HOW WE WORK
A transition, step by step
Every referral follows the same path, and none of it waits until someone is already home.
1
We answer the same day
You'll hear from a person the same day, with a start date confirmed inside 24–48 hours. If we're not the right fit we'll say so quickly and help point you somewhere that is — your time matters.
2
We come to you before discharge
Sandie or a senior team member visits the ward, the rehab unit or the home. We take time to meet the person properly, and to look at the space, the equipment, the access and the bathroom — not just the paperwork.
3
We write the plan and match the team
Transfers, mobility, continence, medication routines, communication, what helps on a hard day — written down before the first shift. Support workers are matched to the person, not just the roster, and briefed face to face.
4
We stay close for the first 72 hours
The first few days home are the ones that matter most. Senior team members take the first shifts, and Sandie is contactable directly the whole way through.
5
We check in weekly, then monthly
Weekly check-ins for the first month of any new support, then monthly. What's working, what's changed, what needs to go back to the coordinator, GP or allied health team — written against the person's own goals, so nobody has to chase us for an update.
— OUR SERVICES
Care that puts you first
Seven core supports across Deception Bay and the wider Moreton Bay region, available 24 hours a day — shaped around your goals, your routines and how you want to live.
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Clinical
Complex & high-support care
Nurse-led support for people with clinical needs or changing health — medication, wound and continence support, health monitoring, and coordination with GPs and allied health.
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Core
Daily living & personal care
Personal care, transfers and mobility support, meal preparation, household tasks, medication prompts and the routines that keep a household running.
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Core
Life skills & independence
Cooking, budgeting, travel training, appointments, decision-making — practised in real settings so the skills carry over, with support stepping back as confidence grows.
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Core
Community access & participation
Appointments, shopping, seeing friends, getting to allied health, and taking part in the things worth turning up for.
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Clinical
Behaviour & emotional regulation support
Consistent, trauma-informed implementation of a person’s existing behaviour support plan, with our team briefed on triggers, early signs and agreed responses.
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Core
Short-term accommodation & respite
Supported short stays that keep routines intact and give families a genuine break — including planned respite and post-discharge bridging stays.
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Core
Transport assistance
To appointments, therapy, school and programs — with support before, during and after the trip, not just the drive.
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Core
Working with families & carers
Not a separate service — it runs through all of them. Where someone wants their family involved, we keep them genuinely in the loop. We’re stronger when we care together.
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Not sure what you need
Most people call us describing a situation rather than a service, and that’s completely fine. Tell us what’s happening and we’ll help you work out what would help.
— OUR PROGRAMS
Building Confidence Through Community
Group and one-to-one programs across Moreton Bay, built around connection, belonging and everyday confidence.
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Outings, sport and peer mentoring — social confidence built in real places with real people.
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Everyday tasks broken down and practised, plus after-school and school holiday programs.
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Adaptive sport and creative workshops. Movement as something enjoyable, not clinical.
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Sensory-aware programs, and a parent hub for the people doing the supporting.
— FOR PROFESSIONALS
If you're placing a complex referral
You need clear answers quickly. Here's how we work alongside you.
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Hospital discharge planners
We visit the ward before discharge, check the equipment and the home, and brief the team before day one. Capacity confirmed within 48 hours so your planning isn’t held up.
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Rehab coordinators
The gains made in rehab carried into everyday life — transfer technique, mobility routines and therapy practice continuing at home.
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Support coordinators
A clear answer on capacity, progress notes you can use at a plan review, and a direct line to the person making the decisions.
— WHERE WE WORK
Deception Bay, Moreton Bay and north Brisbane
We're based in Deception Bay (4508), in the City of Moreton Bay — about 32km north of the Brisbane CBD, just west of the Redcliffe Peninsula. Most of our work sits inside the Metro North hospital catchment, so we're close to the wards our referrals come from.
Suburbs we support in person
Regular in-person support across the Redcliffe Peninsula, the Deception Bay corridor and the Pine Rivers suburbs.
- Deception Bay
- North Lakes
- Mango Hill
- Rothwell
- Kippa-Ring
- Redcliffe
- Margate
- Clontarf
- Scarborough
- Burpengary
- Burpengary East
- Narangba
- Dakabin
- Kallangur
- Murrumba Downs
- Griffin
- Petrie
- Lawnton
- Bray Park
- Strathpine
- Morayfield
- Caboolture
Suburb not listed? Ask. We travel further for complex transitions.
Hospitals and rehab units we discharge from
We take referrals from wards, rehabilitation units and discharge teams across the Metro North Hospital and Health Service, including:
- Redcliffe Hospital
- Caboolture Hospital
- The Prince Charles Hospital
- Royal Brisbane & Women’s Hospital
- STARS, Herston
- Brighton Health Campus
- Private hospitals & rehab units
Redcliffe and Caboolture are both under 20 minutes from our Deception Bay base, so a pre-discharge visit doesn’t need to be scheduled a week out.
— GET IN TOUCH
Your goals. Our support. Together.
Whether you're a participant, a family member, a carer or a coordinator, we'd love to hear from you. Tell us what's happening and we'll help you work out the next step.
Deception Bay QLD 4508