— OUR SERVICES
Care that puts you first
NDIS support services across Deception Bay and Moreton Bay, available 24 hours a day — grounded in professionalism, dignity and respect for how each person wants to live.
If you're comparing providers
Choosing a provider is a big decision, and it helps to know where someone is genuinely a good fit. Here's where we can help, and where another provider may suit you better — we'd always rather point you in the right direction than take on something we can't do well.
| We’re a good fit when | Someone else may suit you better when |
|---|---|
| A participant is coming home from hospital or rehab with new or changed support needs | You need a specialist disability accommodation (SDA) provider — we support participants living in SDA, but we don’t own or manage the housing |
| Support needs are physically complex — transfers, mobility equipment, continence, medication routines | You need a specialist behaviour support practitioner to write a plan. We implement plans; we don’t author them |
| There’s a behaviour support plan that needs to be followed properly and consistently by every worker | Price is the deciding factor. We staff complex support with experienced people, and that’s reflected in our rates |
| Previous supports have broken down and the family has lost confidence | You need therapy services — OT, physio, speech. We coordinate with them, we don’t deliver them |
— IN DETAIL
Our Support Services
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Clinical
Complex & high-support care
Nurse-led support for people with clinical needs or changing health — with support workers trained on each person’s own routines, so the care stays steady whoever is on shift.
What’s included
- Medication administration and monitoring
- Wound care and skin integrity
- Continence support and bowel management routines
- Health monitoring and escalation to GP or hospital
- Coordination with GPs, allied health and treating teams
- Written clinical handover between shifts
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Core
Daily living & personal care
The everyday support that makes a household work, delivered the way each person wants it done — same routine, same standard, whoever is on shift.
What’s included
- Showering, dressing, grooming and personal hygiene
- Transfers, hoist use and mobility support
- Meal preparation and support with eating
- Household tasks, laundry and home safety
- Medication prompting
- Morning, evening, overnight and sleepover shifts
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Core
Life skills & independence
Skills practised in the places they’ll actually be used, with support stepping back as confidence grows — and we’ll say so at review rather than quietly holding hours.
What’s included
- Cooking, shopping and meal planning
- Budgeting and managing money
- Travel training and using public transport
- Managing appointments and correspondence
- Communication and self-advocacy
- Problem-solving and everyday decision-making
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Core
Community access & participation
Getting out safely and confidently, starting wherever you’re comfortable and widening from there. For some people that begins with a quiet café at 9am on a Tuesday.
What’s included
- Appointments, allied health and specialist visits
- Shopping and errands
- Visiting friends and family
- Local events, groups and interests
- Building confidence navigating places independently
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Clinical
Behaviour & emotional regulation support
Where someone has a behaviour support plan, our job is to follow it properly — the same way, every shift, by every worker.
What’s included
- Consistent implementation of an existing behaviour support plan
- Support workers briefed individually on triggers and de-escalation
- Incident recording and reporting
- Feedback loop to the behaviour support practitioner
- Support with routine, predictability and emotional regulation
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Core
Short-term accommodation & respite
Supported short stays that keep routines intact and give families a genuine break — including planned respite and post-discharge bridging stays.
What’s included
- Planned and emergency respite
- Post-discharge bridging stays
- Existing routines and supports maintained throughout
- Genuine rest for families and carers
- A chance to try new things in a supported setting
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Core
Transport assistance
Safe, reliable transport with support at both ends. The drive is the easy part — it’s the appointment, the waiting room and the trip back that usually needs the help.
What’s included
- Medical and allied health appointments
- School, programs and activities
- Support before, during and after travel
- Building towards independent travel where that’s a goal
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Working with families & carers
Not a separate service — it runs through all of them. Families and carers know things that never make it into a plan, and we’d always rather ask. Where someone wants their family involved, we keep them genuinely in the loop. We’re stronger when we care together.
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Not sure what you need?
Most people call us describing a situation rather than a service, and that’s completely fine. Tell us what’s happening and we’ll help you work out what would help.
— GET IN TOUCH
Not sure which of these you need
Whether you're a participant, a family member, a carer or a coordinator, we'd love to hear from you. Tell us what's happening and we'll help you work out the next step.
Deception Bay QLD 4508