— FOR PROFESSIONALS

Placing a complex referral in Moreton Bay

  
      24hrs
      Referral acknowledged
    
      48hrs
      Capacity confirmed — yes or no
    
      24/7
      Including overnight and sleepover
    
      All Plans
      NDIA, plan and self-managed

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Send a Referral

Call 0451 754 234

What we need from you

Enough to give you a real answer instead of a maybe. If you have a discharge summary or a current support plan, send it — otherwise the referral form covers it.

Participant's support needs, including any clinical tasks and equipment
Current behaviour support plan, if there is one
Target discharge or commencement date
Plan management type and funding categories available
Who else is involved — coordinator, GP, allied health, family

What you get back

A named contact — usually Sandie directly — not a general inbox
A written capacity response within 48 hours
A pre-discharge visit before we commit to a start date
Written progress notes you can actually use at a plan review
Escalation to you when something changes, not after it's become a problem

— BY REFERRER

How we work with each of you

A discharge that fails in week one costs everyone — most of all the participant. Our involvement starts on the ward, not on the doorstep.
- We attend before discharge. Sandie or a senior staff member comes to the ward to meet the participant, read the notes properly and speak with the treating team.
- We check the home, not just the plan. Access, bathroom, doorway widths, bed height, equipment delivery status. Most failed discharges we've seen came down to something physical nobody had eyes on.
- Staff are briefed before day one. Transfer technique, medication routine, communication, known triggers — walked through in person, not emailed.
- We hold the first 72 hours. Senior staff on the first shifts, with a direct line to Sandie for the whole window.
You get a capacity answer inside 48 hours, and a provider who has already been to the house before the participant gets there.
- Outdoor sport & recreation — informal games and active outings that build fitness, coordination and comfort in group settings
- Mentor & peer support — regular one-to-one time with a mentor, building trust, communication and a sense of being understood
- Community outings & local adventures — markets, parks, cafés and events, building confidence navigating the community independently
Participants become more comfortable starting a conversation, trying a new place, and taking part in community life without needing to be prompted.
Months of rehab gains can unravel in a fortnight at home if the daily routine doesn't carry them forward. Our job is to make the home the place where the work continues.
- Continuity of technique. We take handover from the physio and OT on transfers, mobility and equipment use, and our staff do it the same way.
- Therapy homework actually happens. Prescribed exercises and routines built into the support roster rather than left on a printout on the fridge.
- Graded independence. Support reduces as capability returns, and we flag it at review instead of quietly holding the hours.
- We report back. Written notes on function, fatigue and setbacks that your team can use.
The participant keeps what they gained in rehab, and you get visibility on how it's holding up at home.
- Neurodivergent-inclusive programs — flexible structure, sensory-aware environments, and clear, predictable communication about what's happening and when
- Parent hub — coffee, chat & community — an informal space for parents and carers to connect, compare notes and get support from people in the same position
Families gain a reliable, understanding network, and participants take part in programs that work with their needs rather than against them.
You're managing a caseload and you need providers who make your job easier, not longer.
- A straight answer on capacity. Within 48 hours, in writing, including no.
- Notes you can use. Written progress reporting mapped to plan goals, ready for a plan review rather than needing to be chased and reformatted.
- One named contact. You deal with the person making the decisions.
- Early escalation. If something's shifting — health, behaviour, family capacity, funding burn rate — you hear it from us before it becomes an incident.
- Honest scope. We'll tell you when a participant needs something we don't do, and who does it well locally.
Fewer follow-up calls, and a provider who flags problems while they're still small.