Privacy Policy

Effective Date: January 2026

Together Care Collective respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide services or run our business, including:

  • Your name, contact details (email, phone, address)

  • Date of birth

  • NDIS number and support plan details

  • Health information relevant to support planning and service delivery

  • Email and web analytics data (if you use our website)

2. How We Collect Personal Information

We collect personal information:

  • Directly from you via online forms, emails, phone calls, or service agreements

  • From third parties such as referrers or health professionals with your consent

  • Automatically via cookies and analytics tools on our website

3. Why We Collect Your Personal Information

We collect and use your personal information to:

  • Provide, customise and improve our support services

  • Communicate with you about your account or enquiries

  • Comply with legal and regulatory obligations

  • Administer our business operations and internal processes

4. Use and Disclosure of Personal Information

We use and disclose personal information only for the purposes for which it was collected, including:

  • Delivering services and communicating with you

  • Sharing with service partners where necessary to provide support

  • Meeting legal, regulatory, and compliance obligations

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We store data securely and retain it for as long as necessary to fulfil the purposes for which it was collected.

6. Overseas Disclosure

Where possible and practicable, we will advise you if your personal information is likely to be disclosed overseas. At present, we do not routinely share personal information outside Australia.

7. Access and Correction

You may request access to the personal information we hold about you, or request a correction if it is inaccurate or incomplete. Contact us using the details below.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand traffic patterns and improve user experience. You can manage cookie preferences via your browser settings.

9. Complaints and Feedback

If you have a concern or complaint about how we handle your personal information or about our services, please contact us:

Privacy Officer

Name: Sandie Reach
Email: togethercarecollective@outlook.com
Phone: 0433849489
Address: 13 Aberfoyle Drive, Deception Bay QLD 4508

We will acknowledge your complaint and make every effort to resolve it promptly and fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).