A complex referral works when the provider gets the full picture early, answers quickly and honestly, and has a plan for the first week. Before you refer, check three things. Can they confirm capacity within 48 hours? Will they meet the participant first? Who covers the first shifts?
This post is for support coordinators placing participants with high physical or behavioural support needs in the Moreton Bay region.
What to send with the referral
The more a provider knows up front, the faster you get a real answer. The things that change our answer most:
Current support needs, including transfers, mobility, continence and overnight needs
Any behaviour support plan, and recent changes to it
Equipment in place, and anything on order with delivery dates
Home access: steps, doorways, bathroom layout
Funding categories and how the plan is managed
Who else is involved: family, allied health, other providers
The date support needs to start, and how firm it is
If you don't have it all yet, send what you have. We'd rather start early with gaps than late with everything.
What to ask any provider
How quickly will you confirm capacity, yes or no? A slow "maybe" costs you more than a fast "no".
Are you registered with the NDIS Commission, and for which groups? You can check on the provider register.
Will you meet the participant, and see the home, before the first shift?
Who works the first shifts, and how experienced are they?
Will the routine be written down before support starts?
Who do I call when something changes, including after hours?
How will you keep me updated in the first month?
Vague answers to any of these are worth noting.
What you'll get back from us
Same day: a reply, from a person.
Within 48 hours: a clear answer on capacity, including when the answer is no. If we're not the right fit, we'll say so and suggest where else to look.
Before the first shift: a visit to the participant and the home, a written plan, and a matched team briefed in person.
The first 72 hours: senior staff on the first shifts.
The first month: weekly check-ins, then monthly, with updates to you as agreed.
We're a registered NDIS provider. We support NDIA-managed, plan-managed and self-managed participants.
When things change
Needs change. A hospital admission, a new diagnosis, a change at home. Tell us early. We'll review the plan and tell you plainly if the funding no longer matches the support needed, so you can start that conversation sooner rather than later.
Where we work
Deception Bay and the Moreton Bay region, including Redcliffe, North Lakes, Burpengary, Narangba, Kallangur, Strathpine, Morayfield and Caboolture. We travel further for complex transitions.
Common questions
Do you take referrals directly from hospital teams? Yes. We work with discharge planners and rehab coordinators as well as support coordinators.
What if the participant's start date is uncertain? Refer anyway. We can plan around a moving date. We can't plan around a date we hear about the day before.
How do I make a referral? Use the referral form. It comes straight to our intake team.
General information only. Decisions about a specific person's supports should involve their support coordinator and, where relevant, their treating team.